smart broadband faq

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• What is Smart Broadband?

  Smart Broadband is a high-speed connection to the Internet that is 'always on'. It is up 40 times faster than a dial up connection.

• How do I know if I can avail of Smart Broadband?

  Simply, go to our line checker and type in your phone number.

• I don't have a phone line, can I still avail of Smart Broadband?

  You must have an active phone line to avail of Smart Broadband.

• What are the set up costs?

  There are no set up costs for easy self installation. No connection fee and your modem and filters are provided free of charge.

• What are my payment options?

  A monthly direct debit payment is charged in advance and taken from either your bank account or a credit card. Download a Direct Debit mandate form.

• What is the contention ratio?

  When you are a Smart Telecom customer, you don't have to worry about contention ratios. Because Smart Telecom owns and operates its high-capacity fibre-optic network, it is automatically upgraded as links in the network approach capacity. What this means for you is unrestricted high-speed Internet access all the time. Read more about Smart Telecom's Next Generation Network.

• Can I easily install Smart Broadband myself?

  Yes. Setting up your broadband connection is very straightforward. And if you have trouble, you can call us on 1850 945 300 from 9am - 8pm.

• How do I order?

  Use the line checker to see if Smart Telecom is available in your area.

• How long before my broadband connection is working?

  It can take up to 25 days to get connected to Smart Telecom broadband.

• How long is the contract term?

  There is a 12 month commitment required.

• If I have a broadband connection with another provider, what will I do about cancelling it?

  Contact us on 1850 945 549 and we will be happy to assist.

• Who do I contact if I have technical difficulties?

  First go to technical support and see if there's already an answer to your question. Or telephone technical support on 1890 945 300.

• If I move house during the period of the contract, can I take my Smart Broadband contract with me?

  If you move house during the period of your contract, then unfortunately this contract will end. Each contract is specific to a particular line, account number and address. All you have to do is set up a new contract at your new address. Call us on 1850 945 549 and we'll be happy to help you with this.

• How will I know that my account has been cancelled?

  Once your account has been cancelled in full you will no longer be able to make or receive calls or use your Broadband service. When you pick up the phone you will get a fast/busy tone. Your final bill will then be generated.

• How can I pay my bill?

  While waiting for your Direct Debit to be set up you can use our automated payment service by calling 1890 945300 and pressing option 2. You will need to have your account number to hand. This is a fully automated service available 24/7.

• How do I ensure my number is ex-directory?

  You can download a NDD form and tick your preferences. You can be ex-directory. Once ex-directory your number will not be given out by any of the directory enquiry numbers. This takes a maximum of 5 working days. (Link to form here)

• I want to stop receiving cold calls?

  You can download a NDD form and tick your preference not to receive cold calls from Direct marketing companies. Once we submit your request your details will be removed from the National Directory Database with 28 days as per industry regulations.